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FAQ's

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So Easy - A Monkey Can Do It!

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Hey there, inquisitive minds! We've been cracking coconuts to make your experience with us as seamless as possible. Our awesome clients chimed in, helping us build this FAQ for you to cover the nitty-gritty you might wonder about. Here's what they suggested we tackle:

Ready to hire a Sweet Monkey photographer? Follow these simple steps:

Step 1: Contact Us 

Getting in touch is easy. Simply click or tap our "Contact Sweet Monkeybutton anywhere on our website.

Step 2: Share the Details

After clicking or tapping the "Contact Sweet Monkey" button, this will bring you to our Contact Us form. Complete our contact form with your contact information and a brief description of your photography needs, including your preferred method of communication, and time for us to reach out to you.

Step 3: Await Our Response

One of our Sweet Monkeys will respond promptly - usually within 24 hours. 

Naturally, if you prefer a more personal touch and would like to speak with us directly you can reach us at 239-299-9799. 

Finally, if you love to use email, you can email us directly at ContactMonkey@comcast.net.

That's it! We're excited to help you capture your precious memories. Don't hesitate to get in touch!

What is the first thing I should do once I have decided I want to hire a Sweet Monkey Photographer?

Why the Deposit?

Deposits serve a crucial purpose in ensuring a smooth and reliable photography experience for you. They also help us avoid last-minute changes, reschedules, and unexpected cancellations, ensuring that we can allocate our resources effectively.

 

How It Benefits You?

Here's the great part: the deposit you submit will be deducted from your final invoice, making it an integral part of your booking and payment process. It simplifies the financial aspects and ensures a seamless photography session. 

 

We appreciate your understanding of our deposit policy, which ultimately helps us provide you with the best possible service. Let's capture wonderful memories together!

Why do I have to pay a deposit? Let's unravel the Monkey mystery.

Why We Use Contracts

Contracts may seem formal, but they serve a vital purpose in our photography process.

Professional Assurance

Our contract signifies a commitment to professionalism. It helps Sweet Monkey Photography deliver the highest quality service, ensuring that you, our valued client, receive the best experience possible.

Transparency and Clarity

Before scheduling your photo session or capturing those special moments, we ask you to review and sign our Sweet Monkey Photography Client Contract Agreement. This step is essential to ensure that both parties understand and agree to the terms of our services, promoting transparency and clarity.

Building Trust

Think of our contract as a roadmap for a healthy working relationship. It addresses various scenarios, from unexpected changes - when life happens - to our commitment to delivering a joyful and seamless photography experience.

More Than Rules

Our contract isn't just a list of rules. It's a guide to creating a memorable and enjoyable photo adventure. While we love having fun, we're also dedicated professionals, and our contract reflects this dedication to delivering exceptional photography services.

So, let's get started! Our contract is a tool to ensure both quality and enjoyment throughout your photography journey with us.

Why do I have to sign a contract?

Signing The Contract with Sweet Monkey Photography

At Sweet Monkey Photography, we aim to make the contract-signing process as straightforward as possible.

Digital Contract Convenience

You'll receive an email from us containing a link to your cloud-based contract. This digital format offers convenience and ease of access.

Step-by-Step Signing

Once you're ready, use your preferred device—whether it's a smartphone, tablet, or computer—to complete the process. Simply add your signature, date, and initials as required. Don't forget to check any relevant checkboxes.

Submission Made Simple

When all the necessary fields are filled, click or tap the "Submit" button. It's that simple. Your contract is now securely submitted to us.

 

Confirmation for Your Records

Shortly after, you'll receive a confirmation email from our system. This email includes a copy of the signed and dated contract, ensuring that both parties have a record of the agreement.

There you have it—a straightforward and efficient process designed to get you on your way to creating photographic memories with us.

How do I sign the contract? 

Next Steps After Paying Deposit and Signing Contract

With the deposit paid and contract signed, it's time to get the monkey business started!

Activation of Magic

As soon as we receive your deposit and your signed contract, the magic begins!

Confirm the Date, Time, and Location of Your Session

Get those calendars ready! Our Sweet Monkey team will swing into action to confirm the date, time, and location of your photo session.

I've paid my deposit and signed the contract. Now what? What are the next steps?

Pricing and Deposits Explained

Welcome to the details of our pricing and deposits. No need for magic tricks, we'll lay it out plainly.

Pay-By-The-Hour Photo Session

  • $475: Step into the spotlight with our "Pay-By-The-Hour Photo Session." You'll enjoy a full hour of photography fun.

  • Additional Hours: If you're feeling the vibe and want more, no problem! Each extra hour beyond the first is just $275 per hour.!

Deposits Made Easy

To get started, we require a $100 deposit and a signed contract. It's a simple formality that sets the stage for the photo adventure ahead.

 

Satisfaction Guaranteed

No need for tricks here! We've got your back with a 100% Satisfaction Guarantee. If you're not thrilled with your photos, we'll offer you a FREE photo session to make things right. If after that, you are still not satisfied with our work, you'll receive a full refund. That's right! It's our No poo-flinging guarantee!

So, there you have it, all the details about our pricing and deposits, straightforward and ready for your photo magic with Sweet Monkey Photography!

Could you explain your pricing structure and deposit requirement in more detail?

At Sweet Monkey Photography, we're on a mission to blow your socks off! Let's dive into the wonderland of our 100% Satisfaction Guarantee!

Our 100% Satisfaction Guarantee

At Sweet Monkey Photography, we take your satisfaction seriously.  Our 100% Satisfaction Guarantee is straightforward: If you're not completely satisfied with your photography experience, we offer one complimentary reshoot of your photo session. If, even after this, you remain unsatisfied with your final images, we will refund your entire payment, including the deposit.

Meeting Expectations

While we strive to weave dreams into reality, we acknowledge that sometimes things may not align with your vision. If, for any reason, you're not entirely satisfied with your experience, rest assured that we have your best interests at heart.

Making It Right

Your happiness is our currency and your contentment is our utmost priority, and we're dedicated to making things right if they fall short of perfection. Our aim is to exceed your expectations and ensure your trust in us remains unshaken.

A Foundation of Trust

Trust is the cornerstone of our service. We value the confidence you place in us and are committed to preserving it through every interaction.

Hassle-Free Assurance

You can count on a hassle-free experience. If, by any chance, we can't meet your expectations, then we offer a no-questions-asked, full refund, including deposits.

Guaranteed Memorable Moments

Sweet Monkey Photography is all about creating timeless memories that you'll cherish forever. Our commitment is to guarantee you beautiful moments that stand the test of time.

There you have it, a glimpse into our 100% Satisfaction Guarantee, where your moments are transformed into pure photographic excellence!

How does the 100% Satisfaction Guarantee work?

Hey, tech-tastic tribe! Get ready to rock those payments like a pro! 

Welcome to the world of easy payments! Here's the scoop:

  1. Technology at Your Fingertips: You can pay your $100 deposit directly through our website. 

  2. No Hassles, No Abacus: After your photo session is completed, we'll send you an email with a link to your final invoice. You can conveniently settle it online with your debit or credit card.

  3. The $100 Deposit: Remember, your $100 deposit goes towards your final invoice. It's like a head start on your photography journey!

How do I pay the deposit and my final invoice?

Picture this - monkey experts at work, weaving their photo magic! 

We believe in delivering top-notch results, and here's how we handle the final photo selection:

  1. Professional Expertise: You've hired pros, and we bring our expertise to the table. Your Sweet Monkey photographer will carefully review and select only the best photos from your photography session.

  2. Efficiency: Our approach streamlines the process, avoiding confusion and delays. You won't need to identify images; we've got it covered. As the experts, we've got your back. 

  3. Timely Delivery: We value your time. Our method expedites post-processing, ensuring you receive your final images promptly.

Rest assured, your portraits are in capable hands with Sweet Monkey Photography!

How does the analysis, review, edit, and selection process of the final images work? Who decides which final photos I will receive?

Curious about your photo collection? Here's a straightforward breakdown:

  1. The Magical Number is 20: You can expect a minimum of 20 retouched, final photos from your session. Often, there will be more, but this is our guaranteed baseline.

  2. Photo-Palooza: During your session, we capture a multitude of shots, typically exceeding 300 photos. But during our selection process we will reduce that number significantly to only focus on the best shots from your session for post-processing.

  3. The Sweet Selection: Not all shots make the final cut. Our professionals handpick the best images, applying their post-processing expertise to enhance them.

  4. The Experts: We're the experts, the photo wizards, who analyze, review, and select your top shots to create a masterpiece.

  5. Monkey Photog's Call: This is why your Sweet Monkey photographer is in charge of determining the ideal number of final images, ensuring the professional touch.

 

Your Sweet Monkey photo experience promises a minimum of 20 exceptional images, thanks to our expertise and dedication to quality!

How many images should I expect to receive from my photo session?

Let's dive into the details of how your photos make their way to you.

Payment Process: Once your final invoice is settled, your dedicated Sweet Monkey photographer gets to work.

Email Notification: Keep an eye on your inbox! We'll send you an email containing a secure link to your photo gallery, protected by a password.

Accessing Your Photos: Your beautifully retouched photos are securely stored on the cloud, ready for you to download and enjoy.

Time on the Cloud: Your photos will reside on our cloud servers for one year. That's 365 days of easy access to your cherished memories. Just keep in mind that after a year, your photos will be removed from our servers.

We've simplified the process to ensure you have a smooth and enjoyable experience with your precious pictures!

How do I get my photos from Sweet Monkey Photography?

239.299.9799

A typical photography session with Sweet Monkey Photography typically lasts for one hour. This duration allows us to capture the essence of your special moments while ensuring a comfortable and enjoyable experience.

However, we understand that some occasions call for a longer duration. We are available for extended sessions lasting 2, 3, and even 4 hours, tailored to your specific needs. Whether you opt for the concise one-hour session or an extended photography experience, our goal remains the same – to create lasting memories that you'll cherish for a lifetime.

How long does a typical photo session last?

SCHEDULE YOUR PHOTO SESSION TODAY!

Ready to get started? Click or tap the "Book Now" button below.
Got more questions than a curious monkey at a puzzle store? Just give that "Contact Sweet Monkey" button a little tap or clickaroo below. Share your photography dreams & desires, and one of our Sweet Monkey photographers will contact you. Let's make your photography wishes come true, one banana peel at a time! Contact us today!
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