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/FAQ's

We've worked really hard to make your experience working with us as seamless as possible. That's why we received feedback from our clients asking them what information they suggest we share on our website to help answer questions you may have. Here are the questions they suggested we cover. 

The first thing you should do is contact us. You can contact us by clicking or tapping any of the /contact buttons on our website. On our contact form you'll be asked to please provide:

  • Your contact information.

  • Some basic information about your photography needs.

  • The best time to contact you.

 

After you fill out and submit our contact form, please allow up to 24-hours for one of our Sweet Monkeys to get back to you. 

Of course, you can always call us at 239-299-9799.​

This is amazing! I want to hire a Sweet Monkey Photographer. What's the first thing I should do?

Our deposit requirement policy is in place to minimize no-shows, postponements, and cancellations. But there is some good news! The deposit you pay will be credited toward your final invoice amount. 

Why do I have to pay a deposit?

Our contract adds another level of professionalism to our business which mutually benefits you (Client), as well as, Sweet Monkey Photography (Photographer). We require all clients to sign our Sweet Monkey Digital Portrait Photography contract prior to scheduling their photo session. Why? To ensure our client's satisfaction and understanding of all of the services we provide. In order for a healthy working relationship to function smoothly there must be mutual understanding of individual roles, expectations, and responsibilities. Plus, let's face it - life happens! Our Sweet Monkey contract lays out guidelines for both parties to address unforeseen situations when life happens like bad weather, illnesses, cancellations, postponements, and no-shows. In addition, our contract explains rescheduling, rescheduling fees, refund policy, reshoot policy, deliverables, codes of conduct, and much more. 

Our contract is meant to be used as a roadmap providing guidance for all parties. It minimizes confusion and ensures your customer experience is as positive as possible. Our contract sets the proper expectations so there are no surprises for anyone as we work together. Yes, we love to have fun, but we are a business first and foremost. We take our roles as professionals very seriously and hold ourselves to a high professional standard. Our contract reinforces this commitment.

Why do I have to sign a contract?

Simple! We will email you a link to our cloud-based contract. Then, using a cell phone, tablet, or computer you can sign, date, initial, and check any checkboxes relevant to your photo session, then click or tap "Submit". Once you click or tap "Submit", our system will automatically email you a copy of the completed contract signed, dated, and initialed by both parties. Please keep a copy of this contract for your records. 

How do I sign your contract?

Once your deposit has been paid and the contract has been signed, one of our Sweet Monkeys will coordinate with you to schedule a date and time for your photo session at your location of choice. 

I've paid my deposit and signed the contract. Now what?

Pricing Structure and Deposit Requirement for our 1-hour Standard Photo Session: 

  • $200 for up to 1-hour photo session duration. (1-hour Standard Photo Session)

  • $95 for each additional hour beyond the first photo session hour.

  • $50 deposit and signed contract required before scheduling your photo session.

  • Photographer will deliver your final, retouched photographs via your email with a password-protected cloud storage link.

  • 100% Satisfaction Guarantee or your money back. 

Pricing Structure and Deposit Requirement for our 15-Minute Micro Photo Session:

  • $95 for up to 15-minute session duration. (15-Minute Micro Photo Session)

  • $75 for each additional blocks of 15-minutes after the first 15-minutes.

  • Limited to four 15-minute blocks of time (1-hour).

  • $50 deposit and signed contract required before scheduling your photo session.

  • Photographer will deliver your final, retouched photographs via your email with a password-protected cloud storage link.

  • 100% Satisfaction Guarantee or your money back.  

Could you explain your pricing structure and deposit requirement in more detail?

If you are not 100% completely satisfied with your photos after your original photo session we will schedule a second photo session with you to reshoot your photos - FREE of charge. There will be no additional cost for the second reshoot photo session. If after that you are still not 100% satisfied with your reshoot photo session we will refund ALL of your money, including your deposit of $50. At this point we will do our best to figure out what we could have done differently and done better to have met your expectations. Properly self-assessing our work is crucial to our client's satisfaction and our ongoing improvement as an organization. 

How does the 100% Satisfaction Guarantee work?

Technology is amazing. We will email you an invoice for your $50 deposit which you can pay online via a debit or credit card using a smartphone, tablet, or computer.

Similarly with your final invoice, we will email your final invoice which you can also pay online via a debit or credit card. And remember, your $50 deposit will be credited toward the balance of your final invoice. 

How do I pay the deposit and my final invoice?

Your Sweet Monkey photographer reserves the right to analyze, review, and select your final images from your photo session. You hired professionals. That is why we ask each of our clients to grant Sweet Monkey Photography full authority, discretion, and autonomy in conducting their professional analysis, review and selection of your final photo session images. As experts, Sweet Monkey Photography will only present you with the best visual portrayals from your photo session as your final images.

This policy is in place for two main reasons:

  1. To prevent confusing back-and-forth correspondences requesting image edits on images referencing the INCORRECT image identification numbers. This tends to create chaos for everyone and is something we aim to avoid.

  2. To decrease the amount of time it takes your Sweet Monkey photographer to complete their post-processing edit process.

 

Please don't forget, we offer a 100% satisfaction guarantee. If for any reason you are not completely satisfied with your final images, we offer a free, one-time reshoot. And if you are not completely satisfied with your images from your free one-time reshoot, Sweet Monkey Photography will refund ALL of your money - including your deposit paid. 

How does the analysis, review, edit, and selection process of the final images work? Who decides which final photos I will receive?

We love this question because most of our clients don't realize that during any given photo session your Sweet Monkey photographer could capture 300+ photos. Our experience has shown that most clients understand that the number of final images delivered will not contain all of the images captured during the photo session. Rather, there will be a select set of final photos selected by their Sweet Monkey photographer which have been expertly selected and post-processed. 

As the expert, Sweet Monkey Photography reserves the right to have full discretion over analyzing, reviewing, editing, and selecting the number of best final images which will be delivered to you, the client.

How many images should I expect to receive from my photo session?

Once we receive payment of your final invoice, your Sweet Monkey photographer will email a link to a password-protected, cloud-storage photo gallery for you to download your final retouched images. For your convenience, the link to your cloud-storage photo gallery will be active for one year from the date you were emailed the link. 

How do I get my photos from Sweet Monkey Photography?

239.299.9799